Privacy Policy
1. Introduction and company information
This Privacy Policy explains how Northbridge Community Support collects, uses, stores, shares, and protects personal data when you contact us, use our services, or otherwise interact with us. We are committed to handling personal data lawfully, fairly, and transparently.
Data controller: Northbridge Community Support
Registered / business address: Northbridge Community Support, 24 High Street, Rotherham, South Yorkshire, S60 1PP, UK
Email: [email protected]
Phone: +44 1709 634 827
This Privacy Policy applies to all personal data processed by Northbridge Community Support in connection with our community support activities, communications, administration, and related services.
2. Data collection and processing
We may collect and process the following categories of personal data:
- Identity data: name, title, and similar identifiers.
- Contact data: address, email address, telephone number, and preferred contact details.
- Communication data: messages, enquiries, feedback, and correspondence with us.
- Service-related data: information you provide when requesting support, registering interest, or participating in our activities.
- Technical data: IP address, browser type, device information, and usage data if you interact with our website or digital services.
- Administrative data: records relating to appointments, attendance, consent, preferences, and service delivery.
We generally collect personal data directly from you. In some cases, we may receive data from third parties where necessary for service delivery, safeguarding, administration, or where you have given permission for such sharing.
We do not intentionally collect special category data unless it is necessary for a specific support purpose, you choose to provide it, or we are required or permitted to process it under applicable law. Where such data is processed, we apply additional safeguards.
3. Purpose of data processing
We process personal data for the following purposes:
- to provide and manage our community support services;
- to respond to enquiries and communicate with you;
- to arrange appointments, support activities, and related administration;
- to maintain accurate records and manage our operations;
- to improve our services, communications, and user experience;
- to comply with legal, regulatory, safeguarding, and accounting obligations;
- to protect our rights, property, staff, volunteers, service users, and the public;
- to send service-related updates or information where permitted;
- to manage complaints, incidents, and disputes;
- to prevent fraud, misuse, or unlawful activity.
4. Legal basis for processing
Where applicable law requires a legal basis for processing personal data, Northbridge Community Support relies on one or more of the following:
- Consent: where you have given clear permission for a specific purpose.
- Contract: where processing is necessary to provide services or take steps at your request before entering into a contract.
- Legal obligation: where processing is necessary to comply with a legal or regulatory requirement.
- Vital interests: where processing is necessary to protect someone’s life or physical safety.
- Legitimate interests: where processing is necessary for our legitimate interests or those of a third party, provided your rights and interests do not override those interests.
- Public interest / official authority: where applicable and permitted by law.
Where we process special category data or other sensitive information, we will do so only where a lawful condition applies and appropriate safeguards are in place.
5. Data sharing and third parties
We may share personal data with trusted third parties where necessary for the purposes described in this Privacy Policy. These may include:
- IT and cloud service providers;
- email, communication, and document management providers;
- professional advisers such as accountants, auditors, legal advisers, and insurers;
- payment or banking providers, where relevant;
- public authorities, regulators, law enforcement, or courts where required by law;
- partner organisations, referral services, or support agencies where needed to deliver services and where appropriate consent or other lawful basis exists.
We require third parties that process personal data on our behalf to handle it securely, use it only for specified purposes, and comply with applicable data protection requirements.
We do not sell personal data.
6. Data transfer to third countries
Where personal data is transferred outside the United Kingdom or to a country that may not provide the same level of data protection, we will take appropriate steps to ensure that the transfer is lawful and that suitable safeguards are in place. These safeguards may include adequacy regulations, standard contractual clauses, or equivalent protective measures where required.
If you would like more information about international transfers and the safeguards we use, you may contact us using the details below.
7. Storage duration
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, reporting, safeguarding, and record-keeping obligations.
The retention period depends on the type of data and the purpose of processing. In general:
- enquiry and correspondence records are kept for a period appropriate to the nature of the communication;
- service and administrative records are kept for as long as needed to provide support and manage our operations;
- financial and legal records are retained for the period required by law or good practice;
- where data is processed on the basis of consent, we keep it until consent is withdrawn or it is no longer needed.
When personal data is no longer required, we will delete it securely or anonymise it where appropriate.
8. User rights
Subject to applicable law, you may have the following rights in relation to your personal data:
- Access: to request confirmation of whether we process your personal data and to obtain a copy of it.
- Rectification: to request correction of inaccurate or incomplete data.
- Erasure: to request deletion of your personal data in certain circumstances.
- Restriction: to request that we limit the processing of your data in certain circumstances.
- Data portability: to receive certain data in a structured, commonly used, machine-readable format and, where technically feasible, to have it transmitted to another controller.
- Objection: to object to processing based on legitimate interests or to direct marketing where applicable.
To exercise any of these rights, please contact us using the details in the Contact Information section. We may need to verify your identity before responding. We will respond within the time limits required by applicable law.
9. Withdrawal of consent
Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
If you withdraw consent, we may still be able to process your data if another lawful basis applies or if we are required to retain it for legal reasons.
10. Right to complain
If you have concerns about how Northbridge Community Support handles your personal data, we encourage you to contact us first so that we can try to resolve the issue.
You may also have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction. In the United Kingdom, this is the Information Commissioner’s Office (ICO).
11. Data security
We take appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, alteration, disclosure, or destruction. These measures may include access controls, secure storage, staff awareness, confidentiality obligations, and regular review of our procedures.
While we strive to protect personal data, no method of transmission over the internet or method of electronic storage is completely secure. We therefore cannot guarantee absolute security.
12. Contact information
If you have any questions about this Privacy Policy or how we process personal data, please contact:
Northbridge Community Support
24 High Street
Rotherham, South Yorkshire, S60 1PP
United Kingdom
Email: [email protected]
Phone: +44 1709 634 827
13. Changes to privacy policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updated version will be made available with a revised effective date where appropriate.
We encourage you to review this Privacy Policy periodically to stay informed about how Northbridge Community Support protects your personal data.