Terms of Service

Effective Date: 08 July 2026

1. Introduction and acceptance of terms

These Terms of Service ("Terms") govern your access to and use of the services provided by Northbridge Community Support ("we", "us", "our"). By contacting us, booking an appointment, attending a consultation, or otherwise using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you should not use our services.

Northbridge Community Support is a free community support service. Our services are intended to provide general guidance and signposting and are not a substitute for professional legal, financial, medical, or other regulated advice.

2. Scope of services

Northbridge Community Support may provide the following services, subject to availability and suitability:

• Free initial consultation
• Benefits and entitlement guidance
• Job search support
• Housing advice referrals
• Digital skills assistance
• Budget planning guidance

Our services are provided on a free-of-charge basis. We may, at our discretion, decline to provide a service, limit the scope of assistance, or refer you to another organisation where we consider that to be in your best interests or outside our service remit.

We do not guarantee any particular outcome, including but not limited to the award of benefits, employment, housing outcomes, debt resolution, or access to third-party services.

3. User obligations and responsibilities

When using our services, you agree to:

• Provide accurate, complete, and up-to-date information;
• Use our services respectfully and lawfully;
• Attend appointments on time or notify us promptly if you need to cancel or reschedule;
• Not misuse our services, staff, volunteers, systems, or premises;
• Not submit false, misleading, offensive, or unlawful information;
• Follow any reasonable instructions given by our staff or volunteers;
• Take responsibility for decisions you make based on guidance or referrals provided by us.

You acknowledge that any information, guidance, or referral provided by Northbridge Community Support is general in nature and should be independently verified where appropriate before you act on it.

4. Payment terms and conditions

All core services offered by Northbridge Community Support are provided free of charge. We do not currently charge fees for the services listed in these Terms.

If, in the future, any optional paid service, donation, or chargeable activity is introduced, we will clearly notify you in advance and provide any applicable payment terms before you agree to proceed. No payment will be due unless expressly stated in writing by us.

We are not responsible for any costs you may incur in connection with third-party services, including but not limited to travel, phone charges, internet access, printing, postage, or fees charged by external organisations.

5. Cancellation and refund policy

Because our services are free, no refunds are payable for standard services.

If you need to cancel or reschedule an appointment, please notify us as soon as possible using the contact details below. We reserve the right to cancel or rearrange appointments where necessary, including due to staff availability, safeguarding concerns, operational issues, or events beyond our control.

Where a paid service is introduced in the future, any cancellation or refund rights will be communicated at the point of purchase and will apply only to that paid service, subject to applicable law.

6. Liability limitations

To the fullest extent permitted by applicable law, Northbridge Community Support excludes all warranties, representations, and conditions relating to the services, whether express or implied.

We shall not be liable for:

• Any loss of profits, income, business, opportunity, goodwill, or anticipated savings;
• Any indirect, incidental, special, or consequential loss;
• Any loss arising from reliance on information provided by us where that information was incomplete, outdated, or misapplied;
• Any acts, omissions, errors, or failures of third parties, including referral organisations, government bodies, employers, landlords, or service providers;
• Any delay or failure to provide services due to circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

Our services are intended to support, guide, and signpost. You remain responsible for your own decisions, applications, submissions, and actions.

7. Intellectual property rights

Unless otherwise stated, all content, materials, documents, templates, branding, text, graphics, and other intellectual property used or provided by Northbridge Community Support are owned by or licensed to us.

You may use materials provided to you solely for your personal, non-commercial use in connection with our services. You must not copy, reproduce, distribute, modify, publish, or exploit our materials for commercial purposes without our prior written consent.

Any third-party materials or links provided by us remain the property of their respective owners and are subject to their own terms and conditions.

8. Data protection and privacy

We are committed to handling personal data responsibly and in accordance with applicable data protection laws. We may collect, use, store, and share personal information as necessary to provide our services, manage appointments, maintain records, safeguard users, and comply with legal obligations.

We may process sensitive information where necessary and lawful, particularly where you choose to share information relating to benefits, housing, finances, health, safeguarding, or other support needs.

We may share your information with third parties only where:

• You have given consent;
• It is necessary to make a referral on your behalf;
• We are required to do so by law;
• It is necessary to protect your vital interests or the safety of others;
• It is otherwise lawful and appropriate to do so.

Please contact us using the details below if you would like further information about how your data is handled. Where applicable, a separate privacy notice may provide additional detail.

9. Force majeure

Northbridge Community Support shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control. These may include, without limitation, natural disasters, fire, flood, epidemic or pandemic, power failure, internet or telecommunications failure, industrial action, civil unrest, war, government action, or the unavailability of third-party services.

Where a force majeure event occurs, we will use reasonable efforts to resume services as soon as practicable.

10. Changes to terms

We may update or revise these Terms from time to time to reflect changes in our services, operational requirements, or applicable law. Any updated version will be effective from the date stated on the document or from the date it is published, whichever is later.

Your continued use of the services after any changes have been made will constitute your acceptance of the revised Terms. We encourage you to review these Terms periodically.

11. Applicable law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction over any dispute or claim arising from or relating to these Terms or the services provided by Northbridge Community Support, subject to any mandatory legal rights you may have under applicable law.

12. Contact information

If you have any questions about these Terms or our services, please contact Northbridge Community Support using the details below:

• Address: Northbridge Community Support, 24 High Street, Rotherham, South Yorkshire, S60 1PP, UK
• Email: [email protected]
• Phone: +44 1709 634 827

13. Severability clause

If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the relevant provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.

By using the services of Northbridge Community Support, you acknowledge that you have read, understood, and agreed to these Terms of Service.